FAQ

How do I know if I am a New or Existing User when I want to purchase items on the Dominie website?
If this is your first time purchasing items using the Dominie website, then you are a New User. If you have already been in contact with Dominie and know what your User Name and password is, then you are an Existing User.

What is my User Name?
Your User Name is the email address that you have registered on either the Dominie website (if you are using your credit card) or with our office (if you are charging to your Dominie account).

Can I purchase items on the Dominie website and charge the order to my existing Dominie account?
Yes. If this is your first time ordering items from the Dominie website you must first phone us on (02) 9938 8686 to register your User Name (which will be your email address) and receive your temporary password. You will need to change your temporary password the first time you order from the Dominie website. If you have already registered your email address with our office and have been told what your temporary password is, then simply enter your details in the Existing User section.

Can I purchase items on the Dominie website and pay by credit card (without phoning the Dominie office)?
Yes. Select New User, then enter your email address and a password. You will be then be able to purchase items by entering your credit card details. The next time you use the Dominie website you can login as an Existing User.

Do I have to pay a delivery charge for my order?
Yes, a delivery charge will apply to all orders.

Our charges are as follows:
NSW - $9.95
All other Australian states - $12.95
Any order under $10.00 (Incl. GST) - $4.95

Overseas Orders

Order Value (Excl. GST)    Delivery Charge   
$0 to $100 $28.95
$100.01 to $250 $51.95
$250.01 to $500 $85.95
$500.01 to $1500 $170.95
$1500.01 to $5000 $293.95
$5000.01 to $10000 $509.95
$10000.01+ $889.95

Additional freight charges may apply to overseas orders depending on the size of the order. Please be aware that occasionally other countries charge the customer an import customs fee. Dominie Educational Superstore is unable to anticipate if an overseas order will attract this fee. If charged, this fee remains the responsibilty of the customer.

Which credit cards do you accept?
We accept Visa, Mastercard and American Express.

Is every item on your website?
No, not all resources are listed on our website. If you cannot find what you are looking for, please phone our office on (02)9938 8686 with your enquiry or email us via the Contact Us page.

What does Low Stock mean?
This means we have 5 or less of an item in stock. If we are unable to supply an item, it will be backordered and shipped to you FREIGHT FREE as soon as it is available. All items are charged at the time of Checkout. In some cases a low stock item may be discontinued. In this instance we will advise you by email and/or fax to offer an available substitute or refund. No items will be backordered for overseas orders.

I am an International customer. Why are some products missing the Add to Cart button?
The Add to Cart button will not appear on items that are out of stock as backorders are not available for international customers.

Where is the Dominie Educational Superstore located?
The Dominie Educational Superstore is located in Brookvale on the Northern Beaches of Sydney. Our address is 8 Cross Street Brookvale, NSW 2100 Australia.

Does the Dominie Educational Superstore have parking?
Yes, the Dominie Educational Superstore has limited off street free parking for customers.

What are the Dominie Educational Superstore hours of operation?
The Dominie Educational Superstore hours are:
Monday to Friday 9.00am – 5.00pm
Saturday 9.30am – 4.00pm
Extra Back to School Hours (January 1st – February 28th)
Sunday 10.00am – 3.00pm
Our office hours are:
Monday to Friday 8.30am – 5.00pm

How can I find out about new resources?
You can join our mailing list to receive information about new resources. Phone us on (02)99388686 with your details. Or you can sign up for our monthly eNewsletter!

Do you have items at sale prices?
Yes, our Online Specials page lists some great resources at bargain prices. The Dominie Educational Superstore in Brookvale also has some excellent resources at discount prices.

What is the Dominie Educational Superstore returns policy?

Click here to download our Returns Policy.

What does Firm Sale mean and what are Firm Sale items?
Firm Sale means that this item cannot be returned for refund or exchange. Firm Sale items include: sale items (any item that ends in 99 cents), study guides, software, videos, DVDs, CDs and resources that include CDs.

Can a Dominie Sales Representative organise a display at my school?
Yes, if you are in the Sydney metro area, please contact our office on (02)99388686 to organise for a Sales Representative to visit your school. Unfortunately we do not have Sales Representatives servicing areas outside the Sydney metro area at this time.

Does Dominie Educational Superstore sell gift vouchers?
Yes, please phone our office on (02)9938 8686 for details. Please note, gift vouchers are only redeemable at the Dominie Educational Superstore located in Brookvale, NSW.

loader